Return Policy
Last updated November 25, 2024
Thank you for your purchase. We hope you are happy with it. However, if you are not completely satisfied for any reason, you may return it to us at your own cost for a full refund minus restocking fee, or an exchange. Please see below for more information on our return policy.
All returns will attract a restocking fee of AUD 20 except for factory defective ones.
If there are damaged parts, they will need to be assessed and replaced at the customer’s cost.
Returns
All returns must be postmarked within 4 weeks from date of delivery. All returned items must be in new or near new condition.
Return process
To return an item, please email customer service at dfialla19@gmail.com and mention your order reference number. Wait for our response, then place the item securely in its original packaging, and mail your return to the following address:
Bowlar S-R Attn: Returns 81/21 Baywater Drive Twin Waters, Queensland 4564
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
Refunds
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.
You will receive a full refund for the sales price, minus:
Delivery fees from your original order
$20 restocking fee
Cost of any replacement parts needed
Exchanges
We are happy to exchange your item for a different size or model within 4 weeks from the date of delivery.
To request an exchange, please follow the same process as returns by emailing customer service with your order reference number. Once your returned item has been received and inspected, we will process your exchange for the new item.
If there is a price difference between the original and exchanged item, you will either be charged the additional amount or refunded the difference depending on the context.
Please note that you are responsible for all shipping costs associated with both returning the original item and receiving the exchanged item. The standard restocking fee of AUD 20 will apply to all exchanges. Exchanged items will only be shipped once we have received and approved your return.
Questions
If you have any questions concerning our return policy, please contact us at dfialla19@gmail.com or on 0402 507 807.